Support

Need help with Nibi Metrics? The fastest route is email: support@nibimetrics.ca. As a one-person company we answer most messages within one business day - often much sooner.

Common topics: account and sign-in help, managing water alerts and notification preferences, favourites and saved locations, billing and plan changes, data questions about a specific gauge, and requests to add a lake or river to the platform.

Data corrections: every reading on Nibi comes from an official government gauge. If a number looks wrong, tell us the location and the time - we will trace it to the source record and answer with what the agency published. Privacy requests: export or deletion of your account data, honored on request per the Privacy Policy.

How the platform works - Contact